Refund and Returns Policy
Refund Policy
At Breathe Easy, your satisfaction is our top priority. If you’re not completely happy with your purchase, we offer a 14-day return policy to give you peace of mind. Please review the following terms and conditions regarding returns:
Return Period
You have 14 days from the date you receive your product or collect it from the designated pickup location to request a return.
Unfortunately, we cannot accept returns for unwanted items once the 14-day return window has passed.
Return Conditions
To qualify for a return:
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Products must be in their original condition—unopened, unused, and undamaged.
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If a product is defective or damaged, it should be handled as little as possible.
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For items purchased as part of a bundle, refunds will only be issued for the specific item being returned, not for the entire bundle.
Please note that we reserve the right to refuse returns that do not meet the criteria outlined in this policy. All returned products will be inspected upon receipt to ensure compliance.
If a returned item fails to meet return standards, we will notify you and offer the option to have it shipped back at your expense.
Return Process
To initiate a return, contact our customer service team at [email protected] or via our online contact form. We will provide step-by-step instructions on how to proceed.
Shipping Costs
Return shipping costs are the responsibility of the customer, unless the return is due to an error on our part or a defective item.
Responsibility
Returned items remain your responsibility until they are received by us. Please ensure items are securely packaged to prevent damage during transit. We strongly recommend obtaining proof of shipping in case follow-up is needed.
Breathe Easy is not liable for any items sent to us by mistake.
Refunds
Once we receive and inspect the returned item(s), we will issue a refund to your original payment method. Processing times may vary depending on your bank’s policies.
Contact Us
If you have any questions about our return policy or need assistance with a return, feel free to reach out to our customer service team [email protected]